Terms of service

ABOUT THESE TERMS

These are the terms and conditions (Terms) on which we supply to you our:

Website services and digital content;
App services and digital content; and
Goods (Goods) and repeat order services available in our online shop, which you can access on our Website.

For ease of reference, we will collectively refer to all of the above goods, services and digital content as Products. In addition, these Terms cover conditions that apply to our 'Refer a Friend' programs (see clause 11, Refer a Friend Programs).

Why you should read these Terms. These Terms set out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law. Please read these Terms carefully and make sure that you understand them, before signing up for an account with us on our Website and using any of our Products. We will ask you to agree to these Terms before you create an Account. You should retain a copy of these Terms for future reference.

Language of these Terms. These Terms are only available in English. No other languages will apply to our Products.

You must register to use our Products. You can access our Shop on our Website. You must have an Account with us to order any goods from our Shop on our Website. In order to create an Account, you must complete the sign-up process on our Website. You must use accurate information, including your first and last name, email address, phone number, delivery address, delivery instructions and your chosen secure password. If your details change after registration, you must inform us or update them on our Website. You must keep details of your Account (including your password) secure and not share them with anyone else. You must not allow others to use your Account.

Duration of the contract. When you agree to these Terms and create an Account with us, a legally enforceable contract between you and us will come into existence. That contract will continue indefinitely unless you end it in accordance with clause 13 (Your rights to end the contract), or we end it in accordance with clause 14 (Our rights to suspend or end this contract).

Changes to these Terms. We may amend these Terms from time to time, for example, to reflect changes in law or best practice, or to deal with changes we introduce to our Products. Such changes shall take effect on the date specified in any email to you notifying you of an update, or at the time the revised Terms are posted (whichever is the earlier). If you choose not to accept the new terms, you can close your Account and end your contract with us as described in clause 13 (Your rights to end the contract).


YOUR PRIVACY

Our Privacy Notice. Under data protection legislation, we are the data controller of your personal data processed through our Website and are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Notice. It is important that you read that information.


USE AND DELIVERY RESTRICTIONS

You must be at least 18 years old. You must be at least 18 years old to create an Account on our Website and buy our Goods in our Shop.

You may only buy Goods in our Shop for non-business reasons. You may only buy goods in our Shop for your private purposes (that is purposes which are wholly or mainly outside your trade, business, craft or profession). You may not purchase any Goods from our Shop for the purpose of resale.

Delivery restrictions. We can only deliver orders to certain areas in the United Kingdom. To find out if we deliver in your area, use our postcode checker on our Website. If we do not cover your area, you will not be able to create an Account with us. We may add or remove delivery areas as we, in our complete discretion, see fit. If we cease to service a particular area in which you order our Goods, then we will notify you in advance in accordance with clause 7.10.


OUR SHOP – SUBSCRIPTION ORDERS AND ONE-TIME ORDERS

Repeat Orders and One-Time Orders.

You can set up a Repeat Order Subscription for fortnightly or monthly deliveries of Goods to you. You will make recurring payments to us in respect of your order (Subscriptions). Your recurring payment for your subscription will continue indefinitely unless cancelled in accordance with these Terms;
if you set up a Subscription, you can also purchase Goods in our Shop on a one-off basis, whereby you make a one-off payment when placing your order, and we make a single delivery of those goods to you. (One-Time Orders).

How to make changes to your order before placing it. Please check your order carefully before submitting it. If you need to cancel your order or correct any errors in your order before submitting it to us, you can do so using the buttons available on screen during the ordering process. For information on cancelling and changing orders once submitted to us, please login to your account or contact us. 

Order acknowledgement and acceptance. When you place your order at the end of the online checkout process, we will acknowledge it on screen, followed by an email. This acknowledgement does not mean that your order has been accepted. We will only accept your order when we email you to confirm this. At this point, a legally binding contract will be in place between you and us in respect of that order.

If we cannot accept your order. If we are unable to accept your order, we will email you to inform you about it, and no contract between us will come into force. This might be, for example, because: the goods are unavailable; the delivery person serving your area is not available; we cannot authorise your payment, or there has been a mistake on the pricing or description of the goods. If we do not accept your order, we will refund your payment for your order by the method you used for payment within 48 hours.

 

CANCELLING OR CHANGING YOUR ORDER

How to change your Repeat Weekly Order: You can make changes to your Subscription Order 3 days before your scheduled delivery day. You can view details of your orders and make changes to your orders online within your Account on our Website.

How to cancel your Subscription Order. You can cancel your order(s) 3 days prior to your scheduled delivery date. You can view details of your scheduled billing date online within your Account on our Website. 
How to change your One Time Order: You can make changes to your One Time Order up to 48 hours prior to the scheduled delivery day. 

Pausing your active orders. You can temporarily suspend (up to a maximum of four weeks) your Subscription Order within your Account area on our Website at any time up to 3 days prior to your scheduled delivery day. Your Subscription Order will be automatically reactivated at the end of the suspension period set by you. When your Subscription Order is paused, we will not charge you in respect of Goods not delivered to you within the suspension period.

The effect of cancelling or changing your order:

cancel your Subscription Order more than 3 days prior to your billing date we will not charge you.
cancel your Subscription Order less than 3 days before your billing date you will be charged for your final Subscription Order and you will receive your Goods in accordance with your scheduled delivery day.
make a change to your Repeat Weekly Order or One Time Order then:

(1) any payments received from you in respect of any cancelled Goods will be credited to your Account; and

(2) the prices charged for any new Goods added by you to your existing order will be the prices applicable to the Goods at the time when you submit changes to your original order, as displayed in our Shop, which may be higher or lower than the prices that applied to your original order.

In each case, we will send you an email confirming the cancellations or changes you make to your order.

EMPTY BOTTLE COLLECTION

Please do not throw the glass bottles into waste or recycling bins, we pride ourselves in reusing as many of our glass bottles as possible. We believe this goes to a long way to help the environment.

It is essential we get our empty glass bottles returned. We ask that all customers get into a habit of setting out all their empties on the doorstep or agreed usual location where their delivery is placed.

The default place to set the empty bottles out would be your front doorstep, however you can instruct us of a different location at the delivery address for the order to be delivered and empty bottles to be collected.

Our delivery person will endeavour to collect all our empty glass bottles and crates which are set out on the same day when a delivery is made.

You will get an email reminder to set out all the empty bottles prior to your delivery.

We understand that some bottles may not be emptied from a previous delivery and we are happy to wait to collect these on a following delivery.

Our returnable glass bottles should always be handled with care.

Please keep the bottle tops on the actual empty bottles as these act as protection for the bottle necks.