Delivery policy

DELIVERY

Delivery costs. The cost of delivery will be added to the price of Goods and will be as shown when you are placing your order. Delivery costs may vary from time to time. If there is a change in delivery costs we will notify you in advance.

Delivery address and instructions.

Areas we cover. You can only place an order in our Shop if we cover your area. Postcodes that we delivery to are listed below:

Deliveries will be made to your address as registered in your Account (save as set out below).
You must provide us with accurate information. You can add any specific, reasonable, delivery instructions to your Account on our Website (for example, “leave on the doorstep”). The address and any other information you provide to us must be accurate and complete. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it, or by you giving us incorrect or incomplete information.
Your presence is not required to take delivery. Because of that, we will leave your orders on your doorstep (or another place as per your delivery instructions), except that if you live in an apartment building, we will leave your delivery at the main building entrance (not outside your flat). We will not check if you are at home or knock at your door and hand your order to you. For those reasons, if you are going to be away (for example, if you are going on holiday), you must cancel or suspend your order. We will not be responsible if no one is available at your address at the time of delivery.
If you change your address. You must update your details on your Account on our Website or let us know. Changing your address can result in the cancellation of your active orders from the date of the address change. If your new address is in an area to which we deliver, you can place a new order to your new address. Otherwise, you can close your Account and end the contract with us.

Delivery frequency and days. When selecting Goods in our Shop, you can choose from the options displayed in our Shop to specify how often (e.g. weekly) you wish us to deliver each of the Goods included in your order. The choice of delivery days and frequency may vary in different geographical areas we cover, and we may change the delivery days upon 7 days’ notice to you.

Delivery time. The delivery person will usually deliver your orders during the daytime, we cannot guarantee that your order will be delivered by a particular time.

If we cannot supply the goods you paid for. If we cannot supply you with the Goods that you ordered and already paid for (for example, if we run out of stock required to fulfil your Subscription) we will either deliver them to you with your next order after those Goods become available or substitute them with alternative goods of equal or better standard and value;
we will usually let you know if we intend to do this but this may not always be possible.

We may withdraw the product. We reserve the right to discontinue a product in our product range. If that change affects your active order, we will let you know at least seven days before withdrawing that product, and: where possible, we will offer to substitute that product with an alternative product; you can refuse to accept such substitutes, in which case we will credit your Account.

If it is not possible to offer you an alternative product, or if you choose a refund, our contract with you for the supply of that product will end, and we will make the refund as soon as possible and in any event within 14 days.

Delays and events outside our control. If our supply of the Goods is delayed or prevented by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay or event preventing delivery. Provided we notify you of such delay or non-delivery, we will not be liable for delays or failure to deliver caused by the event, but if there is a risk of substantial delay or we inform you that we are not able (in our discretion) to work around the event preventing delivery, then either we or you may end the contract upon written notice and you will receive credit to your Account for any Goods you have paid for but not received. Events outside our control include (but are not limited to) bad weather, fire, flood, hostilities and civil disturbance that may affect the safety of our drivers or delivery of our products, acts of government or other authorities and labour disputes.

Completion of delivery. Delivery of the Goods will take place when our delivery provider delivers them to the address that you gave to us and leaves your order on your doorstep (or another place as per your delivery instructions).

Responsibility for the Goods. We are responsible for the Goods until they are delivered to you. You are responsible for the Goods once delivery has taken place. In other words, the risk in the Goods passes to you when they are delivered to you.

Changes to the areas and days we cover. We reserve the right to cease delivering in your area or change the days of deliveries in your area. We will give you at least 7 days notice of any change by sending you an email with details of the change, except this notice period may be shorter where clause 7.7 applies.

If we cease delivering in your area, this contract will automatically end at the expiry of the above-mentioned notice. We will credit your Account with any sums paid by you in relation to orders placed before the end of the contract, which will not be delivered to you after the contract ends.
If we change the weekdays on which we deliver in your area, and this affects your active orders:

(1) delivery days for your active orders will be changed to the new weekdays at the end of the 7 days’ notice period; and

(2) if you choose not to accept the new delivery days, you can cancel your orders as described in clause 6.2 (How to cancel your Subscription).

In each case, we will send you an email confirming the cancellations or changes you make to your order.